I highly recommend Martine because she's kind, she knows a lot about recent advances in hearing technology, and she cares on multiple levels. I've been hard of hearing for most of my life, so I thought I knew everything about assistive devices. I was amazed in my first meeting with her because she shared three technologies that substantially impacted my life for the better. She also really cares - if your hearing aids don't fit or if the programming is not working for you, she wants to know about it and will fix it for you. The first time she did that I remember thinking how unusual it was - I'd previously been a client at a multinational corporation, and they charged me for every little component and resisted those little changes. Martine also cares about the financial impact of hearing aids - the hearing aids I bought from her were the least expensive hearing aids of my adult life because she pointed me to agencies that help with the finances (she also wrote a letter on my behalf to my employer, to get them to help). Once, a long time ago, before Martine was my audiologist, I lost a Roger Select and emailed my audiologist at the time, not knowing this person was no longer working at the firm. Martine noticed the email, contacted the supplier, and got me a replacement. I'd give her ten stars if I could. K. Chandler
"I wanted to say that your company, and Donna in particular, have been wonderful to deal with. In addition to hearing issues, my dad has cognitive loss that made learning how to use hearing aides incredibly challenging. Donna was amazing and explained multiple times how to wear them, never losing patience. She also went over and above to find him a brightly coloured tether strap when he requested one, fearing he would lose his hearing aides if he had a more neutrally coloured one. Due to her patience and instruction, he can now wear the hearing aides (for awhile I thought we would have to give up as it was too difficult for him to learn to wear and charge them) and has a much better quality of life, since he can now participate in conversations. So kudos and thanks!" from LF
I HIGHLY RECOMMEND HEAR INC. I am a huge fan of great customer service and Hear Inc delivers! My story is an interesting one as my Father In-Law (Dave) has had a rapid decline in his hearing making it difficult for him to hear anyone or anything. I had seen an ad in the Times Colonist featuring two ladies at Hear Inc. in Brentwood Bay and Saanichton. I called and explained the problems and was so happy to get an appointment booked quickly. Dave had already had a bad experience with a large company in Langford who told him he would need to wait 5 months for hearing aids - so it was great to get a second opinion from Hear Inc so quickly. We met with Donna(the Owner of Hear Inc) who tested the ears, made recommendations, supported us with paperwork, set Dave up with temporary hearing aids that worked right now, taught us how to change the batteries, insert them in the ears and more. At the end of the appointment - THAT SAME DAY, Dave walked out able to hear again!!! That is amazing! I took him home where he met his wife and mine and we all started to chat. I asked his wife to say a number between 1 and 100 - she said 50 in a quiet voice and Dave heard her clearly for the first time in months and said 50 out loud to the group of us. How did you heart that she said? "I can hear again - I am wearing hearing aids right now" Dave said. They couldn't believe it. Me neither - we received Service Excellence that was well beyond our expectations and I want to yell it from the rooftops!
The bottom line: If you need hearing aids, contact Hear Inc and get proper hearing support from the best professionals who know their stuff. Donna - you were fantastic and I want to tell everyone about Hear Inc. Great customer service isn't all that common anymore and I can't imagine any company doing a better job than you did! Dave is noticeably smiling again, with a bounce in his step because he can hear again - thanks to Hear Inc.
BTW, hear Inc provides many other hearing services which I wasn't surprised to hear - they are awesome! Robert G. Bain
I was a reluctant customer not only because it was difficult to admit to being hard of hearing, but also because I was suspicious of being oversold on a pair of hearing aids. What I found and experienced was professionalism, friendliness, and an excellent product for my deteriorating hearing. In addition, when an update, cleaning, and some minor repairs were needed the work was done promptly and at a reasonable cost. I live on Pender Island, and anyone who has the pleasure of living on one of the Outer Gulf Islands knows the challenges (and cost) of having to travel to Victoria for service. Donna sets up at the Pender Health Clinic every other week and I believe that she also visits Mayne and/or Galiano Islands. When I've needed new batteries or had a minor problem with my hearing aids I can access Donna's service 5 minutes from my home. Not to detract from the national companies that have offices in Victoria, but I prefer to support a local, independent business. Donna is a professional audiologist and the owner of this small company and I am more than happy with my hearing aids, now 5 years old, and Donna's service. Herb K.
Address: 7159A West Saanich Road
Audiologist: Donna Stewart
Phone: (778) 426-4876
Address: 7819F East Saanich Road
Audiologists: Martine Schlagintweit, Aisling Smyth
Phone: (778) 351-1145
Our audiologists are licensed by, and registrants of, the College of Speech and Hearing Health Professionals of British Columbia.
Any unresolved concerns about our practice may be reported to:
College of Speech and Hearing Health Professionals of British Columbia
900 - 200 Granville Street
Vancouver, BC V6C 1S4
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