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"I wanted to say that your company, and Donna in particular, have been wonderful to deal with. In addition to hearing issues, my dad has cognitive loss that made learning how to use hearing aides incredibly challenging. Donna was amazing and explained multiple times how to wear them, never losing patience. She also went over and above to find him a brightly coloured tether strap when he requested one, fearing he would lose his hearing aides if he had a more neutrally coloured one. Due to her patience and instruction, he can now wear the hearing aides (for awhile I thought we would have to give up as it was too difficult for him to learn to wear and charge them) and has a much better quality of life, since he can now participate in conversations. So kudos and thanks!" from LF
I was a reluctant customer not only because it was difficult to admit to being hard of hearing, but also because I was suspicious of being oversold on a pair of hearing aids. What I found and experienced was professionalism, friendliness, and an excellent product for my deteriorating hearing. In addition, when an update, cleaning, and some minor repairs were needed the work was done promptly and at a reasonable cost. I live on Pender Island, and anyone who has the pleasure of living on one of the Outer Gulf Islands knows the challenges (and cost) of having to travel to Victoria for service. Donna sets up at the Pender Health Clinic every other week and I believe that she also visits Mayne and/or Galiano Islands. When I've needed new batteries or had a minor problem with my hearing aids I can access Donna's service 5 minutes from my home. Not to detract from the national companies that have offices in Victoria, but I prefer to support a local, independent business. Donna is a professional audiologist and the owner of this small company and I am more than happy with my hearing aids, now 5 years old, and Donna's service. Herb K.
Address: 7159A West Saanich Road
Audiologist: Donna Stewart
Phone: (778) 426-4876
Address: 7819F East Saanich Road
Audiologist: Brittani Trapp
Phone: (778) 351-1145
Our audiologists are licensed by, and registrants of, the College of Speech and Hearing Health Professionals of British Columbia.
Any unresolved concerns about our practice may be reported to:
College of Speech and Hearing Health Professionals of British Columbia
900 - 200 Granville Street
Vancouver, BC V6C 1S4
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